Shipping & Handling

"When will I receive my order?"

Expected delivery within Canada is anywhere from 1-3 weeks. Please allow 7-14 business days for your order to ship, depending on your location, and how busy our services are. For low quantity orders, shipping times will vary depending on your address.

"When will my order be processed?"

All orders are processed between Monday and Friday. Orders will typically be processed within 1-2 business days. Please allow time for your order to be processed during the holidays and the sale season.

"Do shipping prices vary?"

Shipping fees differ by speed, package weight, location, and carrier. Standard Shipping is available to the US, Canada, and Australia. Please be aware that all shipping outside of Canada may be subject to customs fee(s) at the receivers expense.

"Does your shipping include tracking?"

Updates will be provided once our systems receive confirmation that your order has been shipped. If you did not receive an email including your tracking info, please be sure to contact us at info@authentic8collective.ca for any updates.

"What if my address has a PO Box?"

We generally advise against using P.O. Box addresses because our third-party international and domestic carriers (such as regional special lines, UniUni, FedEx, or private logistics partners) frequently require a physical street address for final delivery.

"What if I don't receive my order?"

If you did not receive your order within 60 days, contact us at info@authentic8collective.ca. To resolve any issues, we offer replacement options for missing apparel on our behalf.

"What payment methods do you accept?"

We accept all major debit and credit cards such as VISA, Mastercard and AMEX. In addition, PayPal and Shop payments, as well as Google Pay and Apple Pay.

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